.Nubank was founded in 2013 to free people from a bureaucratic, slow and inefficient financial system. Since then, through innovative technology and outstanding customer service, the company has been redefining people's relationships with money across Latin America. With operations in Brazil, Mexico, and Colombia, Nubank is today one of the largest digital banking platforms and technology-leading companies in the world.Today, Nubank is a global company, with offices in São Paulo (Brazil), Mexico City (Mexico), Buenos Aires (Argentina), Bogotá (Colombia), Durham (United States), and Berlin (Germany). It was founded in 2013 in São Paulo, by Colombian David Vélez, and cofounded by Brazilian Cristina Junqueira and American Edward Wible. For more information, visit www.Nu.Com.Co.Our Product Operations TeamAt Nubank, many things are done from scratch. We understood that to offer the most transparent, fair, and intuitive financial products and services; we had to recreate themfrom our early days completely. We needed professionals who could navigate from business strategy to project management for this endeavor, from risk assessment to cross-team alignment. That's how and why our Business Architect team was born. A quarter Product Manager, a quarter Business Analyst, a quarter Management Advisor and a quarter… Something else? Business Architects are the ultimate owners of Nubank's operations, ensuring that projects and processes run efficiently.As a Product Operations, you're expected to:Be in charge of conceptualizing and managing projectsManage customer service OKRs to ensure excellent and efficient customer excellence standardsWork closely with our Product Managers, Corporate Development and Software Engineering teams to ensure our customer, and business needs are mapped and correctly prioritizedMonitor metrics and OKRs, facilitate communication within Nubank's teams, and manage external vendorsStudy and support strategic business decisionsProspect, develop and close strategic partnerships that are relevant to tackle an issue or support a new initiativeWe're looking for an experienced Senior Product Operations who has:7+ years of experience in similar rolesSolid analytical background from data-driven, tech-forward companies who operate at scale, or management consulting firmsExperience leading strategic projects, preferably related to growth or commercial initiativesDemonstrable track-record of stakeholder management and end-to-end project leadershipExperience building partnerships from inception to deliveryExperience managing by influence and collaborating with multidisciplinary teamsOutstanding communication skills; ability to communicate concisely and effectively across all levels of the organizationAn ability to deliver despite ambiguity and changing expectations