.As a Senior Program Manager in the Device Services team, you will join us in shaping the future of repairable devices and service offerings. You will be part of the Device Repair Operations (DRO) team within Device Services and lead cross-functional teams in the development of repair infrastructure supporting NPI programs such as Surface and Xbox. This will require close collaboration across teams encompassing development, NPI, operations, supply chain, finance, IT, and more.Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.This position is based in Ciudad Juarez, in a Partner Factory with an extended Microsoft team.ResponsibilitiesProgram ManagementDrives development operations including managing and executing development builds, driving factory, and supply chain readiness in preparation for high volume manufacturing (e.G., Surface Mount Technology, device assembly, test, and repair). Drives supply base strategy and execution (in cooperation with supply base), including defining supply base architecture, managing supply base risk, planning for dimensions of scale (e.G., geography, organization), driving to fulfill specific customer supply base and supply chain requirements, and leading execution of manufacturing plans to meet government regulations (e.G., Trade Act Assistance, location, content, and certification).Drives timely launch communications including broad organizational communications, executive progress updates, and cross-functional alignment via product launch review.Drives initiatives toward strategic transformation of New Product Introduction build sites with original design manufacturers and system integrators.Drives the organization through the launch of new products from One Design to many products and Customers. Establishes an effective program infrastructure incorporating the product technical requirements, program milestones, cross-functional goals, and organizational interdependencies ensuring stakeholder alignment. Drives collaborative efforts with teams both within and outside of manufacturing, including external suppliers.Drives schedule development and management of New Product Introduction. Identifies and develops milestone scope, identifies co-dependencies (e.G., certifications), conducts mitigation planning, and identifies critical owners and responsibility assignments. Identifies and applies metrics and Key Performance Indicators (KPI) for development and management of new products. Drives contributions to end game planning, aligning cross functional activities to launch goals incorporating Software Quality and Hardware Reliability timing
