.About usAt Udemy, we're on a mission to transform lives through learning. Through our intelligent skills platform and a global community of instructors, we've helped over 70 million learners and 16,000 organizations achieve their goals. Come join us in ensuring everyone, everywhere has access to the skills they need to unlock their potential and create possibilities for themselves and others.About YouYou're a connector who puts people first and values the lasting partnerships you'll build. You're an active listener who cares about the stories people share and are energized by communication and collaboration. You love learning new things and are known for bringing innovative perspectives and questions to the table. You're deadline and results-driven, passionate about creating new processes, systems, and best practices that help your internal partners do their best work.About This RoleAs a Senior Project Coordinator, you will oversee projects that support the Zendesk Administration (Tech Ops) and Business Analytics functions within the Global Customer Operations department. You will work closely with a System Administrator in California and a Business Analyst in India, helping to structure and align workflows for each function.For the Tech Ops function, you will lead full Scrum cycles, facilitating Agile processes, prioritizing tasks, and ensuring alignment with broader organizational goals. For the Analytics function, your role will evolve based on program needs, with the potential to define and align workflows, enhance collaboration, and support roadmap creation as determined by the Business Analyst's priorities.Agile experience is essential, along with a high level of proficiency in Jira and Confluence to streamline workflows and documentation. Flexibility in working hours is needed to support occasional cross-time-zone meetings, and an understanding of predictive project management approaches is a plus.What You'll Be Doing:Project Management & Stakeholder Engagement:Coordinate and structure workflows for the Zendesk Administration (Tech Ops) and Business Analytics functions, ensuring alignment with broader organizational goals.Collaborate with the System Administrator and Business Analyst to support roadmapping, validate requests, and break down complex initiatives into actionable tasks.Facilitate communication across stakeholders to ensure clarity, transparency, and alignment throughout project lifecycles.Managing the Tech Ops Scrum Cycles:Serve as an Agile Project Manager/Scrum Master, supporting the Tech Ops team in facilitating Agile processes and assisting with the definition and prioritization of tasks.Supporting Business Analytics:Partner with the Business Analyst to identify needs, refine processes, and develop workflows that enhance efficiency and alignment with business priorities.Provide project coordination as needed to address evolving program needs, focusing on clarity, prioritization, and execution