**What you will do**- Get up to speed on current processes and environments.- Assist in the creation of proper guidelines in regard to priority.- Help to document and clearly define the tasks to be performed by the team.- Identify and remove blockers that may affect the support team's performance.- Set up escalation lines.- Pave the road for easier and more successful onboarding.- Clearly Identify any missed/changed technical need of the project.- Provide regular updates on meetings on the evolution of the team.- Generate and track standard metrics such as MTTR, MTTD, Response time, Incident Volumen, etc.
**Must haves**- Hands-on PM experience with support teams, ideally with multiple locations- Go-getter and result-oriented attitude- Full-scale project management (from strategy development to reporting)- The desire and motivation to follow new technologies, trends, and best practices- Advanced/Upper-Intermediate English- Experience with planning, work tracking, requirements elicitation and other PM activities**Nice to haves**- Solid understanding of Kanban Method- Certified Scrum Master (CSM), PMI (CAPM, PMI-ACP) or other PM and Agile-related certifications- Previous experience as a Business Analyst and/or QA and/or Account Manager- People management experience - mentoring technical team members**The benefits of joining us**- **Professional growth**Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps- **Competitive compensation**We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities- **A selection of exciting projects**Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands- **Flextime**Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office - whatever makes you the happiest and most productive.
**Job Types**: Full-time, Contract