.By clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.Job DescriptionWe are looking for a dynamic, technical-versed Senior Project Manager to join our growing Zendesk CIO Program Management Office (PMO) to drive cross-functional projects across our IT Organization. You have a proven track record of setting up, defining, and driving cross-functional, technical projects in a fast-paced environment. You have a solid background in Project Management, cost estimation, budget management, indirect resource management, risk mitigation, and issues management. And, thrive on getting to the heart of a problem quickly to mobilize the right people to solve it.What you get to do every day:The successful candidate will work directly with cross-functional stakeholders to ensure deliverables remain within the applicable scope, schedule, and budget.The Project Manager may be assigned to multiple projects that roll up to a Program Level Strategic Initiative.Develops detailed project plans, sets deadlines, assigns responsibilities, monitors schedule and resources to ensure tasks stay on track to meet key milestones.Creates and maintains project documentation for each phase of the project e.G. Project Charter, Project Plans, RACI, RAID Log, Steerco Updates etc.Manages Scope, project schedule and is responsible for project outcomes, on time delivery, and budget.Prepare weekly status reports within Smartsheets for Program Manager and or Business Partners regarding status of project(s).Anticipate areas of risk and determine ways to mitigate them prior to becoming issues.Issue Management communicates and appropriately escalates issues to Program Manager, and or Business Sponsor.Lead by influence rather than authority to build trust across the organization and stakeholders.Foster a culture of openness and transparency to increase likelihood of project success.Positively impact the effectiveness and efficiency of project team members.What you bring to the role:Proficient in English both verbal and written communication.Minimum of 3 - 5 years in a Project Manager Role.Effective communication of project objectives and status between technical and business teams to ensure alignment and project milestones are met.Strong collaboration, planning, influencing, prioritization, and time management skills.You are known for being a facilitator of efficient and productive meetings that people look forward to attending!An understanding of the challenges faced by cross-geo teams and a willingness to solve them.Ability to follow and positively influence Program Management Office Standards and best practices.Bonus points if you have demonstrated these skills successfully with virtual and geographically dispersed teams.Proficient with Google Suite Products, Smartsheets, Confluence, Slack, Jira, etc