Requisition ID: 64413
ABOUT WHIRLPOOL CORPORATION
Whirlpool Corporation (NYSE: WHR) is a leading kitchen and laundry appliance company, in constant pursuit of improving life at home and inspiring generations with our brands. The company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, JennAir, Maytag, Amana, Brastemp, Consul, and InSinkErator. In 2023, the company reported approximately $19 billion in annual sales, 59,000 employees, and 55 manufacturing and technology research centers. Additional information about the company can be found at WhirlpoolCorp.com.
The team you will be a part ofDESIGN supports Whirlpool's vision to "Be the best kitchen and laundry company, in constant pursuit of improving life at home, and in the world." We inspire lasting engagement, product leadership, and meaningful experiences at home and for our world. We do this on a foundation of empathy, innovation, sustainability, and craftsmanship, with people at the center of our process. In our 5 global studios we have more than 100 designers in dedicated teams of Graphic Design, Color Material and Finish, Craftsmanship, Industrial Design, Trends Forecasting, User Interaction, Motion Graphics, Usability, Design Research and Studio Engineering.
This role in summaryWe are seeking a highly experienced and motivated Senior User Experience/Research Analyst to join our Perceived Quality team. This role will focus on optimizing the usability and ergonomics of our home appliance portfolio. The successful candidate will play a critical role in ensuring our products meet the highest standards of user experience and perceived quality. As a Senior Analyst, you will lead human factors research, collaborate with cross-functional teams, and provide expert guidance to enhance product design and functionality. This in-person role is based at our Monterey, Mexico Design Studio.
Your responsibilities will includeAdvocate for users through a Human-Centered Design approachCreate compelling, inspiring, and unique digital designs for Whirlpool-connected home appliances and services.Orchestrate multi-sensory design solutions involving sound, motion, visual elements, light, sensor impacts, remote UIs, and voice UIs.Communicate the user experience with wireframes, flow diagrams, storyboards, mockups, or high-fidelity prototypes.Plan and execute usability testing to evaluate product prototypes and final designs.Conduct in-home research to understand consumer needs, behaviors, and abilities.Analyze user behavior, preferences, and feedback to identify areas for design improvement.Conduct human factors research using interviews, surveys, and ergonomic assessments.Review and improve the ergonomic aspects of product designs for comfort, safety, and efficiency.Verify that product designs adhere to human factors and ergonomics standards and regulations.Minimum requirementsBachelor's degree in Human Factors Engineering, Ergonomics, Cognitive Psychology, Industrial Design, or related field from an accredited school5~7 years professional experience in human factors engineering, usability testing, or a related field. Previous experience in consumer goods is a plusProven experience leading human factors research and applying findings to product designStrong analytical skills with the ability to interpret complex data and provide actionable insightsProficiency in human factors research methods, usability testing tools, and ergonomic assessment techniquesPreferred skills and experiencesStrong project management/planning skills with ability to manage multiple projects and prioritiesStrong written, verbal and interpersonal communication skills, with the ability to facilitate communication across different disciplinesProficiency in relevant software tools and technologiesStrong decision-making abilities, self-motivation, self-directedAt Whirlpool Corporation, we value and celebrate diversity. Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.
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