.The Senior Sales Strategy Analyst role will focus on Sales Strategy & Programs using a mix of market intelligence, modeling, and business analytics to develop deep business insights in support of Zendesk's Go To Market (GTM) organization and leadership. The Senior Sales Strategy Analyst will be part of an impactful team chartered with driving strategy and supporting GTM programs including data analysis, setting financial goals, and actively informing deviation and potential investments to support business decisions that improve revenue and profitability. This role requires a strong analytical approach with the ability to also assess cross-company program support effectiveness and provide analysis support plus practical forward-looking operational insight for senior executives. The Senior Sales Strategy Analyst will gain experience in key functional areas such as strategy, sales, marketing, customer experience, finance, and analytics. The Senior Sales Strategy Analyst is currently an individual contributor role and will report to the Sr. Director of GTM Sales Strategy.A successful candidate will have a steadfast curiosity and possess a passion for strategic analysis and an analytical framework to gather market share and monetize Zendesk products. Candidates should be able to generate hypotheses, independently analyze complex data, and make strategic recommendations despite uncertainty and ambiguity.Responsibilities:Work closely with sales leadership to analyze and provide insights to develop and help drive Sales Strategy.Conduct analysis of business performance to identify future roadblocks and present strategic recommendations to GTM leadership for decision making and investment.Support cross-functional critical initiatives and link strategy to operations by partnering with key business partners including Product Marketing, Product Strategy, Sales Enablement, Sales Ops, and Sales.Identify growth opportunities by regular assessment of business and KPIs.Work closely with Sales Ops to analyze and see opportunities for sales productivity improvement.Conduct TAM/SAM analysis, Propensity Modeling, account tiering, market segmentation, pipeline analysis, etc.Desired Qualifications and Experience:5+ years of prior work experience in a sales strategy or analytics type role.Good understanding of software industry / SaaS sales and marketing models.Experience in sales, marketing, or customer success is preferred.Proficient in CRM and data analytics/modeling tools; working knowledge of SQL is a must.Exceptional problem-solving skills: proven ability to lead multiple priorities, structure complex problems, perform deep analytics, derive business insights/scenarios, and develop solutions.Demonstrated ability to optimally prioritize and deliver results in an impactful sales environment.Highly collaborative, teammate who can independently work cross-functionally and build trusted peer relationships across the company with internal counterparts
