**Req ID**: 277471
We are currently seeking a Senior SAP SD and CRM Consultant to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).
**Senior SAP SD and CRM Consultant**
**Roles and Responsibilities**:
- Work as a senior member of the SAP OTC value stream team to efficiently develop and execute plans to deliver results.
- Under general direction, has duty of coordinating, directing, and checking the work of other members within the SAP OTC team.
- Work closely with business users to identify and document functional and technical requirements.
- Develop complex requirements for process or system solutions within the business domain, based on given business requirements.
- Maintain expert product knowledge and use an analytical approach to find best practice solutions and opportunities for improvement.
- Perform root cause analysis for major issues.
- Provide analysis and hands-on support for system upgrades and technical improvements, coordinating with the development and technical teams.
- Collaborate with the business, other functional and technical teams (e.g., ABAP, SAP Security, SAP Basis, SAP DB support, etc.) to deliver business requests, resolve issues, perform the root cause analysis (RCA), tune and improve the system performance, etc.
- Utilize your functional and technical (ABAP) skills to debug and independently analyze to provide optimal SAP solutions.
- Guide, coach, and mentor the junior and mid-level team members to train them on SAP OTC related functional and technical solutions of varying complexity.
**Minimum Qualifications**:
- Bachelor's Degree in IT/related discipline and/or equivalent SAP certifications.
- 8 Plus years of support, configuration, and testing experience in SAP modules that support the OTC value stream with the core competencies listed below:
- ** SAP SD Competencies Required (**SAP SD, CRM, WebUI/Portal, Middleware/IDOCs)**:
- Order creation, processing, and fulfillment; Delivery Confirmation, Billing and Invoicing, Revenue Recognition, Payment Collection, Sales Analytics.
- ** Working knowledge of other SAP modules integrated with SAP OTC core competencies required** - Materials Management, Financial Accounting, Logistics Execution, Controlling, Business Intelligence (Reporting, Data Visualization, and Performance Analytics).
- Experience of working with SAP Security process (and the use of FFID) and find, test, and implement SAP OSS request/notes for given incidents and issues resolution.
- Experience of working with various middleware technologies and solutions, within and outside of SAP.
- Experience with a minimum of 2 full SAP implementations in the OTC space, preferably at least 1 with S/4HANA.
- Experience of independently debugging ABAP codes to find solutions.
- Working knowledge of ITIL Incident, Problem, and Change Management methodologies.
- Experience working on multiple projects and meeting project goals on time.
- Strong written and verbal communication skills.
- Ability to maintain critical thinking while balancing multiple tasks.
- Ability to work well within a team, focusing on building relationships with all project stakeholders.
- Proven ability to learn new skills, technologies, and passion for conveying knowledge.
- Understand business needs, build strategic partnerships, and document and implement software solutions.
- Experience with pricing, IDOCs, and Integrations.
**Preferred Qualifications**:
- Experience directly within a large ERP systems footprint in a global, multinational environment in the "Chemical Manufacturing / Process" industry.
- Experience managing relationships with 3rd party vendors and teams.
- Able to successfully manage core responsibilities independently or with limited oversight.
- S/4 HANA certification.
- Ability to maintain critical thinking while balancing multiple tasks.
- Ability to work well within a team, focusing on building relationships with all project stakeholders.
**About NTT DATA Services**
**NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.