Senior Service Now Consultant

Remote Mexico, MexicoOther Packaged SoftwareCross Industry Solutions28/05/2024Req. VR-105311**Project description**:We are looking for a Senior Service Now Consultant for a European Client.Our client is one of the leading multinational food and drink processing corporation.**Responsibilities**:Drive the discussions with stakeholders and users when enhancements are required,Propose improvements in the tools and processes,Document the requirements and coordinate the implementation of fixes and enhancements with the development teamMaintenance of process and technical documentationUnderstand client requirements and advise them on the best solutions using SNOW TechnologyAnalytical problem solving**Skills**:Must have- Minimum 10 years' experience as IT developer and 3 years' experience on ServiceNow - 3 years' experience in consulting external customers. - Good knowledge of SNOW modules and technical understanding of bsuiness cases Personal skills and qualities:Strong personal commitment to quality service.Must have experience dealing with technical end-users in a service-oriented role.Highly focused on customer satisfaction.Ability to switch between multiple tasks/projects/contexts.Curious and self-learner.Ability to assume leadership and work without direct supervision.Strong interpersonal communication skills and like working with customers in problem-solving mode.Capacity to travel which will be necessary but is not integral to this position.Fluent in EnglishNice to haveFamiliarity with LAN rev or a comparable lifecycle management platform is a plus**Other**:LanguagesEnglish: C1 AdvancedSenioritySenior