.Welcome to Warner Bros. Discovery… the stuff dreams are made of.Who We Are… When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next…From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.Your New Role: Warner Bros. Discovery is searching for an Employee Services Senior Specialist to join the Global Business Services (GBS) People & Culture (P&C) team. In this role, the associate provides an efficient and highly informative first point-of-contact service to all Warner Bros. Discovery employees, alumni, managers and business partners.Focused on a seamless customer experience and great customer care, the Senior Specialist uses information from multiple systems and resources to respond to inquiries; provides navigational support to employees on self-service/HR tools such as Workday and ServiceNow and routing/escalating inquiries for advanced support. Using the case management system, the Senior Specialist accurately processes, records, closes or escalates transactions in accordance with established service level agreements. This role collects required information or back-up documentation from employees or external customers. This includes tactfully asking customers probing questions to establish context and ensure the solutions offered or the escalation path is appropriate and most likely to succeed.The Senior Specialist role provides feedback internally, proposing new and effective ways to resolve problems and improve productivity (i.E., continuous improvement efforts), while maintaining broad knowledge of policies, procedures, and resources.Your Role Accountabilities…Analyze, capture, respond to, and resolve P&C, pay, policy, benefits, employee data, and various other types of requests from employees, managers, and other customers.Customer Service/Care experience to global services is necessary.Handle inbound requests via phone, email, chat, the HR-Portal, or other access channels.Perform individual employee data transactions and data-entry in Workday and other systems.Troubleshoot payroll and payment-related matters, time off inquiries, recalculations, employment verifications (VOE/VOIs), direct deposit setups, pay and tax document re-issues, data updates, etc.Provide support for self-service and P&C technology tools for employees and customers.Ensure completeness of case notes, aligning with company and audit expectations, demonstrating excellent writing and communication skills