.Contact Center industry experience- Experience building integrations across WFM, CRM, Unified Communications, and contact center solutions- Working knowledge of popular communications protocols and APIs such as WebRTC and SIP- 3+ years of customer-facing experience, preferably in the enterprise space- Experience developing solutions and passion for getting hands dirty with code/scripting (e.G, python, java, c#,.NET, Node.Js)Job summaryAmazon Web Services is looking for Solutions Architects to help establish AWS as the market leader for the AWS Connect service.
This effort is in direct response to feedback from customers and seeks to address the daily pain points of meeting the high bar of delivering outstanding customer service.
This service offers a compelling alternative for our customers when faced with multiple components, channels and vendors, managing long term commitments and very complex pricing models, and scaling based upon the specific needs of their businesses.This is a highly technical position for someone who can dive deep, build complex, AWS-optimized architectures, and help customers accelerate their adoption of this new AWS service.
Your broad responsibilities include: owning the technical engagement and ultimate success around specific implementation projects.
You should be as comfortable discussing complex technical details with a room full of engineers as you are briefing an executive audience.
In addition, you will engage with other AWS solutions architects, partner and professional services organizations to drive large and highly complex sales opportunities to closure.
**Here are some other qualities we are looking for**:Be great fun to work with.
At AWS, we have a credo of "Work hard.
Have fun.
Make history".
In this role, you will love what you do, and instinctively know how to make work fun.
You will be dynamic and creative, and willing to take on any challenge and make a big impact.Enjoy working with customers of all shapes and sizes.
You will have a passion for educating, training, designing, and building cloud solutions for a diverse and challenging set of customers ranging from small businesses to the largest enterprises.
This position will require approximately 50% travel to Latin America countries