**Teamwork makes the stream work.
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**Roku is changing how the world watches TV**:
Roku is the #1 TV streaming platform in the US, and we've set our sights on powering every television in the world.
Roku pioneered streaming to the TV.
Our mission is to be the TV streaming platform that connects the entire TV ecosystem.
We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable — and valued — contribution.
We're a fast-growing public company where no one is a bystander.
We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
**About the role**:
Roku Product Quality is seeking a Senior Supplier Quality Manager to support manufacturing quality in Tijuana, Mexico, as well as support retail quality globally.
This role will work with Contract Manufacturers (CMs), Joint Development Manufacturers (JDMs), and Original Design Manufacturers (ODMs) on both the new product introduction (NPI) process and mass production in Mexico.
The Quality Manager will also be responsible for retail quality and field performance monitoring globally.
As an Individual Contributor (IC) in the Product Quality team, the Quality Manager will work with Hardware Engineering, Sourcing, and Program Management to select new suppliers, qualify supplier facilities, processes and products.
The Quality Manager will also work with Roku Retailers, Roku reverse logistics, sales, customer service, and HW engineering to ensure retailer requirements are met and evaluate field performance and feedback to engineering to make improvements.
Additionally, you will drive continuous improvement and perform regular performance reviews with manufacturers.
**What you'll be doing**:
- Perform quality process and technical assessments of manufacturers
- Qualify manufacturing facilities, processes and products through the Roku product part approval process (PPAP)
- Review supplier product part approval process (PPAP) submissions for completeness and technical accuracy
- Drive continuous improvement of manufacturers based on supplier assessment results, quality performance, technical support, and delivery
- Review and approve corrective actions for the adequacy of root cause identification and corrective actions using the 8D process
- Ensure Roku products meet retailer requirements, manage communications with retailers on quality topics, and manage the resolution of non-conformances with retailers for all regions
- Manage the field returns analysis process and work with Roku HW engineering and operations to make improvements based on field data
- Develop procedures for regional and retailer repackaging needs to ensure quality of products and packaging
- Manage First Article Inspection (FAI) process for Roku global operations
- Drive the use of statistical tools and methods within supplier facilities including statistical process control, capability analysis, gage repeatability & reproducibility, and design of experiments
- Drive the use of lean six-sigma within supplier facilities including 5S, value stream mapping, process failure modes & effect analysis, kaizan, and poke yoke
**We're excited if you have**:
- A BS (or higher) degree in Electrical and/or Mechanical Engineering, or other applicable engineering discipline
- 5+ years experience in quality engineering in a global operation
- Significant experience with quality systems including ISO-9000, IATF 16949, and ISO/IEC 17025
- Six-sigma black belt certification
- Experience performing supplier assessments for quality systems, process control, and technical capabilities
- Statistical analysis knowledge in statistical process control, capability analysis, gage repeatability & reproducibility, and design of experiments using Minitab or similar tools
- In-depth manufacturing process knowledge for printed circuit board assembly, electronic module assembly & test, packaging, injection molding, and electronic cables
- Industry experience in Television manufacturing, plus Consumer Electronics, Personal Computing, and/or IOT
- Experience with Atlassian Confluence and JIRA
- Ability and desire to travel domestically and internationally 25 - 50%
- A strong sense of integrity and dedication to ethical business practices
- Capable of driving in depth technical discussions on various technologies and trends in the electronics industry
- Highly collaborative by nature; transparent and open-minded
- Anticipative and forward thinking
- Excellent communication skills (verbal and written) with a strong sense of professionalism
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**#LI-SR2**:
**The Roku Culture**:
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own.
We try to surround ourselves wi