Senior Support Analyst

Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints. Provides customer services relating to sales, sales promotions, installations and communications. Ensures that good customer relations are maintained, and customer claims and complaints are resolved fairly and effectively, and in accordance with the consumer laws. Develops organization-wide initiatives to proactively inform and educate customers. Develops improvement plans in response to customer surveys.- Under direct supervision, performs customer support inquiries, service requests, system failures and capacity issues; escalates issues to development team or platform support team.- Follows procedures for start-up and shutdown of Controller View software, recovery procedures, scheduling and backups.- Under direct supervision, monitors issues with clients, exchanges, and internal teams.- Under direct supervision, distributes information to customers regarding new releases or product updates or changes.- Constantly improving personal knowledge of AxiomSL products passing the required certifications- Education Required: Bachelor's degree required and comparable experience.- Experience Required: At least 3 yearCome as You Are