.Senior Support Engineer2 - WMS/Warehouse Management SystemOverview:Leading AI-driven Global Supply Chain Solutions Software Product Company and one of the Best Places to Work.Seeking an astute individual who can provide an excellent customer experience and solution support to BY Customers with innovative/proactive approach and customer value creation - Delivers excellent customer experience by resolving customer issues mostly of high complexity.Demonstrates high technical expertise as required to support BY solution.Scope:Owns customer solution. Consistently achieves high customer satisfaction and makes positive impact on NPS scores by displaying end-to-end ownership, engagement, and pro-activeness.The team currently comprises of 120+ global associates across US, Mexico, India, Australia, and UK and is expected to grow rapidly.Our current technical environment:Software: BY Discrete, SQL, AppDynamics, Splunk, Oracle/MSQLCloud Architecture: MS Azure fundamentalProgramming language: Java, CWhat you'll Do:Provides technical support during a customer's product implementation and "go-live" periods.Understands business features and functionality to be provided by the product.Works in a cross-functional capacity to support quality design, development and testing.Should be able to investigate all angles and identify the root cause to solve a variety of problems. Proactively evaluates and promotes the same outlook in the team.Proactively strives to add value to the service delivered keeping in mind the underlying customer's needs. Is aware of the financial implications of his/her actions and acts appropriately.Is aware of the potential of his team and supports team to develop new skills. Resolves conflicts effectively and delegates effectively.Plans and coordinates routine activities and does contingency planning.Liaisons and networks with stakeholders outside the immediate team to facilitate team or business objectives. Encourages an atmosphere where teamwork thrives.Willing to learn new things and take on challenges provided with positive outlook. Looks forward to every new opportunity as a learning opportunity.What we are looking for:5+ years of excellent customer experience and solution support to BY Customers with innovative approach.Delivers excellent customer experience by driving resolution of customer issues mostly of high complexity and criticality including non-functional/performance related issues.Provides direction and inputs for Root Cause analysis and proposes prevention ideas.Guides/assists team members to resolve medium complexity issues.Own a Tier 1 customer solution at a minimum. Positively collaborates with TAM and supports consumption/adoption improvement plans.Consistently achieves high customer satisfaction and makes positive impact on NPS scores by displaying end-to-end ownership, engagement and proactiveness