Senior Support Engineer

**Your Job****Our Team**Containerboard System Support**What You Will Do**- Work with Containerboard businesses to understand and translate business requirements into technology solutions.- Support ad-hoc data requests (like requests for extracts or database views) and answer data related questions from business users.- Perform impact analysis, develop business requirements, and create process and project documentation.- Involve in all phases of software development life cycle including design, development, implementation, and testing for small projects and enhancements.- Application Support- Hands-on development tasks - bug fixes, changes- End-user questions/issuesUser access reviews/reporting etcThe person shall be providing on call support at least one week in a month**Who You Are (Basic Qualifications)**- Experience in SQL Server transact-SQL or PL/SQL.- Experience on Microsoft stack (C#, ASP.NET framework, Java Script).- Fast learner and takes initiative to learn new technologies and search out process improvements.- Available to work after-hours/weekends as needed (on-call support required)- Flexible and willing to accept a change in priorities as necessary.- Great attention to detail and time-management skills- Strong conceptual, analytical, and problem-solving ability- Strong customer focused.- Effective oral and written communication skills**What Will Put You Ahead**- Knowledge of working in an Agile environment- Experience in SSIS and SSRS.LI-FR1