Candidate is expected to have demonstrated experience and in-depth knowledge in the following areas:Advanced database skills (DB2, Oracle, Sybase, Informix, MS SQL Server).Strong SQL skills and ability to understand complex SQL statements. Database administration and data modeling experience would be a plus.Knowledge of operating systems (WINDOWS, LINUX).Hands-on Linux shell commands to configure servers, track memory & disk usage, file management and permissions is required.Hands-on experience in WebLogic Application server administration and deployment of web applications on WebLogic is required.Experience in Cloud Infrastructure and Cloud Deployments. Oracle Cloud Infrastructure (OCI) experience is desired.Experience in supporting client/server and Web-based applications.Knowledge of dimensional data model (cubes, star schemas) and dimensional databases (Essbase, Oracle OLAP) and data warehouse is a plus.Experience with browser technologies (products, plug-ins) on different platforms CGI, MS-IIS knowledge or experience.Experience with security/authentication systems like SSO/LDAP (SiteMinder, Oracle Identity Manager, Oracle OID, Microsoft AD) preferred.Previous technical support experiences are an advantage.Strong customer service skills and an eagerness to excel along with troubleshooting skills and tenacity in problem solving.Excellent written and verbal communication skills.Attention to detail and the ability to learn quickly.Advanced knowledge and working experience of Oracle Business Intelligence products (OAC, BIEE, BI APPS) is a BIG plus.As a Principal Support Engineer, your work involves:Strategic technical support to assure the highest level of customer satisfaction.A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues.You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues.Services may be frequently provided by on-site customer visits.Career Level - IC4#J-18808-Ljbffr