Candidate is expected to have demonstrated experience and in-depth knowledge in the following areas:* Advanced database skills (DB2, Oracle, Sybase, Informix, MS SQL Server).* Candidate should have strong SQL skills and ability to understand complex SQL statements. Database administration and data modeling experience would be a plus.* Knowledge of operating systems (WINDOWS, LINUX).* Hands on Linux shell commands to configure servers, track memory & disk usage, file management and permissions is required.* Hands on experience in WebLogic Application server administration and deployment of web applications on WebLogic is required.* Experience in Cloud Infrastructure and Cloud Deployments. Oracle Cloud Infrastructure (OCI) experience is desired.* Experience in supporting client/server and Web based applications.* Knowledge of dimensional data model (cubes, star schemas) and dimensional databases (Essbase, Oracle OLAP) and data warehouse is a plus.* Experience with browser technologies (products, plug-ins) on different platforms CGI, MS-IIS knowledge or experience.* Experience with security/authentication systems like SSO/LDAP (SiteMinder, Oracle Identity Manger, Oracle OID, Microsoft AD) preferred.* Previous technical support experiences are an advantage.* Strong customer service skills and an eagerness to excel along with trouble-shooting skills and tenacity in problem solving.* Excellent written and verbal communication skills.* Attention to detail and the ability to learn quickly.* Advanced knowledge and working experience of Oracle Business Intelligence products (OAC, BIEE, BI APPS) is a BIG plus.As a Principal Support Engineer, your work involves:Strategic technical support to assure the highest level of customer satisfaction.A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues.You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues.Services may be frequently provided by on-site customer visits.Career Level - IC4#J-18808-Ljbffr