.Company DescriptionOur NielsenIQ Technology teams are working on our new "Connect" platform, a unified, global, open data ecosystem powered by Microsoft Azure. Our clients around the world rely on NielsenIQ's data and insights to innovate and grow.As a Senior Support Specialist, you'll be part of a team of smart, highly skilled technologists who are passionate about learning and prototyping cutting-edge technologies. Our team is co-located and agile, with central technology hubs in Chicago, Madrid, Toronto, and Chennai.Job DescriptionThe candidate will work on issues and requests submitted via SNOW tickets as well as email escalations, communicate with users directly for issue analysis and solution validation.Provide support during bridge calls for critical outages and escalation degradation.Responsible for creating knowledge management documentation and submitting platform tickets for any software defects they have identified and reproduced in lower environments.Weekend and Holiday on-call rotational support will be needed.QualificationsBachelor's degree in computer science or related field2+ years equivalent work experienceWorking knowledge of applications built using C, C++, Angular, Node.JsExperience and knowledge working in SQL databases (PostgreSQL, Sybase) and Snowflake.Working knowledge of programming/scripting languages such as Shell scripting, PythonProficiency in APIs (REST) and tweaking attributes, Payload via POSTMANKnowledge in AKS (Azure Kubernetes Services)Working knowledge in log analytical tools such as Datadog, Logic MonitorWorking knowledge of Docker, GitHub, Jenkins is preferredFamiliarity with GIT/Bitbucket repositoriesWorking knowledge in Atlassian's ADLM JIRA and SNOWAdditional InformationOur BenefitsFlexible working environmentVolunteer time offLinkedIn LearningEmployee-Assistance-Program (EAP)About NIQNIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.For more information, visit NIQ.ComOur commitment to Diversity, Equity, and InclusionNIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us