**Responsibilities**:**What will you contribute?****Responsibilities & Deliverables**:- Make sure all the required monitoring services are in place for reporting about system HA and performance.- Interacts with business users and software vendors to troubleshoot installation and implementation issues.- Works with system administrators, DBAs, and networking engineers to improve ongoing service delivery.- Builds out complex batch processing and file transmission workflows.- Develops and maintains detailed technical knowledge of the specifications, operation, and diagnostics of products while maintaining familiarity with competing products.- Organizes, produces, and reports on the progress of ongoing testing, trials, and evaluation of new products and services.- Analyzes existing workflow environments and assists with setting up and configuring new installations to fit into workflow models.- Works with team members and management to architect and support high availability platforms and automate failover to disaster recovery locations.**Required Experience**:- 3-4 years total IT experience- 1-2 years of level 2 or above support experience in a fast-paced technical environment.- Experience with BMC Control-M, Axway Tumbleweed, Fortra Globalscape EFT, Fortra Automate Schedule (automated batch and file transfer tools)- Support experience with any of the above Middleware technologies is a plus.- Scripting using perl, shell, cmd, PL/SQL, MS SQL, python- Excellent proficiency with the standard Unix/Linux and Windows interfaces.- Experience with cloud infrastructure is a plus- Basic office skills such as word processing and spreadsheets, excel counts and graphs.- Familiarity with communication protocols such as FTP, SSH, and SSL.- SSL Public, Private key certificate knowledge, PGP, Regular expressions are plus.- Good troubleshooting skills and ability to perform under pressure.- Good documentation, organization and follow-up skills.- Excellent written and oral communication skills.