Job DescriptionBe the first point of contact for the IT Services Support and Operations team, handling first-level incidents and service requests. Monitor the availability and continuity of IT services, coordinate with the IT Asset Management Team and Audit teams, and implement planned actions to increase customer satisfaction. Be involved with CSR activities to meet all activities and tasks as defined by governing SLAs.Education: Any EngineeringExperience: 2 to 4 years of experience in IT support operations.Language: Good in English communication.Location: Mexico CityMandatory Technologies:Windows Operating Systems InstallationSoftware Installation and TroubleshootingPatch Management & Server AdministrationDHCP, DNS, RDP, Printer InstallationOutlook / O365 IssuesSoftware License ManagementSystems Troubleshooting Hardware, Software, Operating System IssuesSkilled in Software Installation and TroubleshootingKnowledge on AV & Patch ManagementWindows Server AdministrationExperience in L1 or L2 Service Desk SupportWe are looking for a Senior Systems Engineer with expertise in communication and customer support, knowledge in Windows operating systems, service desk, software installations, OS deployments, and troubleshooting skills. Experience in IT support operations is essential.EEO/About UsAbout Us:Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do this by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.Country: MexicoState / Region / Province: MexicoWork Location: Mexico CityInterest Group: Infy MexicoDomain: IT Service ManagementSkillset: Domain | IT Service Management | End Point (Desktops, Laptops, Printers, Mobile Devices) Administration, Technology | Infrastructure - Server Administration | MS-WindowsCompany: Infosys MexicoRole Designation: 1843ASEITM Senior Systems Engineer - IT Service Management#J-18808-Ljbffr