.Company DescriptionVisa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year.
Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters.
We believe that economies that include everyone everywhere, uplift everyone everywhere.
Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.
**Join Visa: A Network Working for Everyone.
****Job Description**:The Senior TAM will report directly to the Director, Enterprise Support LAC and should be considered a go-to resource for Enterprise CS within region.
This role has no team lead responsibilities.
This is a technical management position, not sales management.The Sr. TAM will be an integral part of our growing Latin America Support Team.
This person will lead the design, implementation and configuration of CyberSource solutions to merchants and acquirers in LAC (Latin America and the Caribbean).
The focus will be within Mexico clients.This position will have responsibility to cover enterprise clients and will include interacting directly with new & existing customers, business& technology partners and multi-functional Visa & CyberSource internal stakeholders.
**Main Responsibilities**- Contact each assigned account a minimum of once per month to ensure their support needs are being met and no open issues remain- Perform a high-level transaction review for top 10 volume accounts a minimum of twice per month- Notify accounts in advance of a code release adding functionality and/or changes to the services they utilize- Perform account training and/or retraining functions as needed.
This training is to ensure that assigned accounts are familiar with and comfortable with new and updated services- Monitor support traffic to watch for areas requiring intervention and/or follow up- Maintain a "team" approach with Sales on assigned accounts.
Notify of any potential issues or opportunities- Maintain a high availability to all accounts- Maintain ownership and account update on escalated tickets until the issue is resolvedQualifications**Basic Qualifications**:- 4 years of work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.G.
Masters, MBA, JD, MD) or 0 years of work experience with a PhD degree- Intermediate-level knowledge of multiple programming / scripting languages.
(Java, C/C++, Perl, PHP, etc