Sr. Technical Consultant, Customer WorkflowFull-timeEmployee Type: RegularRegion: LATAM - Latin AmericaWork Persona: FlexibleServiceNow is currently seeking Senior Consultants to be responsible for the successful delivery of ServiceNow's Customer Service Management (CSM) solutions and services, in a client consulting environment.The Consultant will be responsible for delivering industry best practices around Customer Service, Field Service, Knowledge, and Contact Center processes across functional silos, geographic and business unit boundaries. This role will be responsible for providing subject matter expertise within the industry.What you get to do in this role:Subject Matter Expert on the delivery of CSM platformLead all technical aspects of project delivery and solution delivery including:Application UI ConfigurationWorkflow ConfigurationDevelopment of required client-specific reportingDevelopment of requirement integration components (SSO, LDAP, etc.)Interface with ServiceNow technical teams, such as Cloud Infrastructure, to successfully set up the SaaS platformBe a lead member of the overall implementation project teamBe the Subject Matter Expert on CSM best practices, including the Field Services Management (FSM) and Knowledge Management applications.Prepare all client-facing and internal deliverables that are technology relatedDrive the continuous improvements of our implementation methodology and service offerings based on client experiencesIn order to be successful in this role, we need someone who has:Proven experience as a key technical resource leading the development of solutions in client environmentsExperience of WebServices, API's, Database-level integrations/ETLWindows/Linux Operating System, Virtual machine configuration and connectivityKnowledge of technical components such as LDAP, VPN, SSL and other such technologiesStrong communication skills (both written and verbal)Demonstrated ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions during project deliveryStrong interpersonal skills, customer-centric attitude, ability to deal with cultural diversityProven team player and team builderDegree or equivalent, preferably in Information Technology and proven experience in technical consulting rolesNot sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming our candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ****** for assistance.Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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