About the teamThe team's goal is to build tools that enhance the scalability of Zillow Group's financial operations, covering tasks such as payment processing, accounting, tax management, financial forecasting, and the monetization of Zillow's premium products. We are the technical owners of the systems relied upon by Zillow for external financial reporting and revenue generation to drive innovation company-wide. This is achieved through custom tool development and system integrations across SaaS and in-house Zillow-built applications. The successful candidate will need to be adaptable, demonstrate leadership qualities, and possess the drive to tackle new challenges as we advance technology.
The team thrives on challenges and celebrates success together. If you enjoy working in a supportive environment that fosters creativity, encourages ownership, and promotes career growth, we invite you to join us! About the roleAre you passionate about nurturing your team members' careers while maintaining a firm grasp of technical intricacies? As a Senior Technical Program Manager in this role, you will have the opportunity to leverage your technical expertise while honing your people management skills.
In this role, the TPM will primarily support the Finance Technology team, diving deep into the capabilities of the Finance processes and integration layer, and our billing platform strategy. Utilizing this knowledge, the TPM will collaborate with and facilitate communication among partners from Product, Engineering, and Finance. Responsibilities include shaping and prioritizing the team's roadmap, defining intricate cross-team solutions and technical requirements, and actively steering projects to successful completion. This role is categorized as a Remote position.
This role has been categorized as a teleworker position. Teleworkers do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any part of Mexico, but preferably in Mexico City, as we would encourage attendance for occasional in-office events.
In addition to a competitive base salary and benefits, this position is also eligible for equity awards based on factors such as experience, performance and location.
Who you areYou already possess a strong program management background and have well-rounded technical skills in system design using current web technologies. We need a hands-on "do-er", which means you are not only able to develop and drive high-level critical initiatives, but you can also roll up your sleeves, dig in, and get the job done. You are highly analytical, deeply detail oriented, and lead with maturity and emotional intelligence. You are Customer focused and have great attention to detail.
Participate and lead scrum teams to ensure requirements are clearly defined and resolve blockers as needed
Lead, manage, and support key technical initiatives to deploy financial functionality to support Zillow's growth in new business lines including Zillow Offers.
Drive technology strategy, roadmap and long-term vision for how finance technology works for Zillow Group.
Dive deep on technical solutions across teams, helping ask the right questions for technical design, planning, and delivery approach for projects.
Develop and ensure the team is following appropriate planning, testing and execution processes and procedures.
Provide high quality customer service and communicate project status to stakeholders regularly.
Proactively identify, manage and mitigate project risks and find ways to accomplish project goals in the context of dynamic business/technical environments.
Partner and coordinate with cross-functional Zillow Group teams to ensure our managed applications and processes are a success.
Required experience:7 to 10 years of experience working with custom built and SaaS development products, of that at least 5 to 7 years working with financial applications
Leading medium to large scale projects across five or more cross-functional teams in mid-size or large companies to successful and timely completion
Working with Product, Engineering, and other functions to craft sophisticated software systems in an Agile environment
Outstanding customer service and consulting skills, including the ability to translate between subject matter areas, discover the true requirements underlying feature requests, and recommend pragmatic solutions that balance business needs and technical constraints
Strong communication and interpersonal skills
Demonstrated ability to mix skills in project management, technology, and business processes
Ability to translate business and technical concepts to technical and non-technical audiences
Defining program-level roadmaps that prioritize and align the needs of multiple partners
Strongly preferred experience:Integrating first-party software with third-party applications (e.g. billing engines like Zuora or financial application like Workday with third party applications such as payment processors like Stripe or Chase Payment Solutions, CRMs like Salesforce)
Conversational proficiency with common finance concepts like revenue recognition, credit card declines and dunning, and sales tax
Has worked on systems that are subject to strict security and compliance requirements (e.g. SOX, PCI)
Get to know usZillow is reimagining real estate to make it easier to unlock life's next chapter.
As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do is helping people move from dreaming to transacting — and no matter what job you're in, you will play a critical role in making this vision a reality.
Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, and a fundamental commitment to Equity and Belonging. We're also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don't just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For in 2022 list, Glassdoor Employees' Choice Award, honoring the Best Places to Work in 2022, Bloomberg Gender-Equality Index 2022, Human Rights Campaign (HRC) Corporate Equity Index and Best Place to Work for LGBTQ Equality 2022, and TIME 100 Most Influential Companies list.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, and gender identity. If you have a disability or special need that requires accommodation, please contact your recruiter directly.