**WWCC SRE Sr Technical Program Manager****Why will you enjoy this new opportunity?****Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing?**- Be part of a highly specialized SRE team that works in collaboration with management, professional services, support, and R&D teams- Lead the execution of VCF assessment, upgrade, modernization, and extensions toward successful completion- Onboard new members and mentor junior members with the day-to-day service activities- Clear obstacles and establish an environment where the team can be effective- Analyze customer requirements, facilitate, and deliver technical solutions based on VMware technologies.- Effectively collaborate with internal and external stakeholders- Build and maintain the confidence of colleagues and customers- Maintain current knowledge of the entire VMware product line- Develop excellent working relationships with the key individuals within the team**The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?**Your regular activities may be modified to suit your professional strengths, but you can expect a variety of the following assignments:- 10+ years of experience in project management is preferred- Experience in leading large projects in an Global environment- Strong communication, presentation, and interpersonal skills including the ability to interact, communicate, and build relationships with all levels of personnel, internal, external and from different GEOs- Excellent attention to detail, and strong organizational skills, with an ability to manage and prioritize competing internal and external demands- Solid skills in influencing, teaming, and delivering solutions in a highly complex and nebulous environment. Ability to conceive of, and accept responsibility for, projects and initiatives, and see them through to completion- Familiarity with CRM or management systems such as Salesforce, JIRA, Confluence, etc.- Familiarity with ITIL framework- Leading projects in a fast-paced, growing organization- Drive customer upgrades, adoption, consumption, retention, and expansion- Work without close supervision and with a proactive, goal-oriented attitude- Define, adopt, and maintain processes, systems management concepts, and standards to be used in day-to-day activities- Develop and track detailed project plans, schedules, dependencies, critical paths- Help document best practices and lessons learned in developing and deploying VMware solutions and feed them into our knowledge base for reuse by the team, customers, and partners- Present technical solutions and articulate how business requirements are met to all levels of customer resource, from operators and consumers to the highest management staff- Secure and assign resources per project needs- Clearly communicate with customers and upper management any risk areas; come up with risk mitigation plans- Work outside business days if required**What Other Skills **Are an Advantage?**- Good commercial acumen, business sense, and strong analytical skills are required- Experience establishing productive relationships with stakeholders- Solid technical acumen in at least 2 of the following areas: Datacenter infrastructure, Operating systems, Desktop deployments, Cloud, Networking, Security, System Administration, or technical architecture- PMP/Prince or similar certifications- Preferably with certifications such as ITIL, Scrum, etc.- IT Bachelor's degree or equivalent IT work experience**Where is this role located?**Home Office: The role is considered Home Office in Mexico**What are the benefits and perks of working at VMware?**- Employee Stock Purchase Plan- Medical Coverage, Retirement, and Parental Leave Plans for All Family Types- Generous Time Off Programs- 40 hours of paid time to volunteer in your community- Rethink's Neurodiversity program supports parents raising children with learning or behavior challenges, or developmental disabilities- Financial contributions to your ongoing development (conference participation, training, coursework, etc.)- Wellness reimbursement and online fitness and well-being classesAs part of the VMware global standards for the integrity you will be required to go through a pre-employment screening process before you join**Category **:Business Strategy and Operations**Subcategory**:Program Management**Experience**:Manager and Professional**Full Time/ Part Time**:Full Time**Posted Date**: 2023-09-05
