.We help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose:Driven and future:General description of SAP Premium Engagements and TQM PurposeA Technical Quality Manager (TQM) works for customers which have signed a Premium Engagement contract, such as SAP MaxAttention or SAP Active Attention. The aim of this role is to give customers a long term relationship with better access to SAP for topics related to solution operations, project success and adopting innovation in their SAP centric solutions. The TQM manages the selection and delivery services out of the SAP portfolio of proactive and reactive support services at the right point in time. The TQM also acts as a link to all relevant SAP departments and the SAP Partners for all phases of the customer lifecycle.The content of a Premium Engagement is defined in a contract. The exact scope is getting agreed during regular alignment meetings between the customer, Service and Support Lead or Engineering Architect, TQMs and the SAP Account team.The TQM needs to understand and has to work with several areas of a customer organization sucha asCustomer IT Department. Customer Business Departments and Customer Purchasing DepartmentThe TQM must have a Basis background with deep understanding in Hybrid solutions and integrations (cloud an on premise), also knowledge in SAP Cloud Platform, IOT, ML, Big data is a must.Career Level Summary:On career Level the TQM works typically on complex customer softwaresolutions with one or few projects. He or she can work independently in this environment and takes the required steps to involve SAP Backoffice functions when needed. The TQM identifies areas where the DBS engagement can add value to the customer IT and business departments and aligns these with the Service and Support Lead or Engineering Architect and SAP Account team.Larger service plans and support programs such as Engineering Services are aligned directly with customer senior management successfully and the TQM is proficient in communication with CIOs (or equivalent) of medium size companies