.The Senior Digital Product Designer participates in customer experience improvement programs that use human-centered and design thinking methodologies. As a customer advocate, the Senior Digital Product Designer must understand the business case and help document not only how the design works but why it works for the business.**Responsibilities**:- You will Deliver interactive designs that make complex tasks easier and align with best practices in the market- You will report directly to the Sr Manager Software Dev.- You will work within a team to develop enhancements in a iterative fashion- You will Create user research test plans and scenarios, conducting independent studies, and analyzing and presenting findings to justify design decisions- You will translate user research, market research, and live-site test findings into design solutions that deliver value for our consumers and the business- you will Facilitate design workshops with development teams to engage them on user needs and UX best practices- You will present design work to the team members and partners- Create wireframes, mockups, screen-flows and interactive prototypes- You will develop design asset library- You will work with developers who build interface designs, ensuring quality and accessibility- Participate in daily stand-ups, sprint planning, sprint reviews and retrospectives**Requirements**:- 4+ years of UI/UX Design experience, including prototyping and system design or relevant experience (Online portfolio may be requested)- Bachelor's degree or Diploma with emphasis on Interface Design, Graphic Design or related fields- Deep experience with one or more tools such as Sketch, InVision, Figma.- Track record solving complex UI/UX problems and is passionate about creating usable, beautiful, and scalable solutions- Prior experience conducting product discovery and usability tests, identify insights to influence product design decisions- Familiarity with JavaScript, CSS, HTML.- Promoter for all things UI/UX, including industry design trends, best practices and technology innovations- Well versed in scrum methodology and working in an Agile environment- Fluency in EnglishPerks & Benefits- Work from Home, in-office, or hybrid- Medical & Dental Coverage- Life Insurance- Emotional and Mental Well-being Programs- Volunteer Time Off- Birthday Day Off- Meal Allowance- Education ReimbursementOur StoryFor over 40 years, we've serviced the world's most recognizable brands with future-ready solutions in customer engagement, revenue management, and payments that make ordinary customer experiences extraordinary. As a trusted technology provider in telecommunications, retail, financial services, and healthcare, our solutions impact over 900 customers in over 120 countries. Over 5,000 CSGers in more than 20 countries made it possible and helped reach our $1 billion in revenue milestone.Our Way of LifeOur people power a culture of integrity, innovation, and effect
