.We help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!The SAP CPIT CS CTG Unified Communication Technologies team provides worldwide collaboration & telephony services for SAP based on Microsoft Teams as a managed service. The Unified Communications team specialists support and manage new communication technologies and ensure a high quality and reliable service for our internal clients to enhance the productivity of SAP employees.Within our team, we practice a trust-based working model. If you need to work flexibly, you can do so given your manager's agreement.Expectations and Tasks:Do you like to work with people in a dynamic environment? Would you enjoy working within a virtual international team, which provides opportunities to deliver innovation and solve complex problems? Then this position is perfect for you. We are committed to delivering the right mix of collaboration services to SAP's workforce to enable their success.Be located at and work from within SAP office in Monterrey 3 days per week on a flex-work modelDetect, address and resolve complex issuesAnalyze and provide professional recommendations on non-standard itemsShare best practices and lessons learned, and leverage them for future enhancementsAssist in monitoring service quality and preparing service reportsExplain complex scenarios with simple words, and assist and train end-users/agents if requiredWork with design team on strategies that help meet customer needs.Required skills:Minimum two years of experience in IT operations/ managing servicesExcellent interpersonal skills – communicating with others, problem solving and decision makingPositive attitude, sociable, a team player who is service orientedAbility to work without supervision and take ownership of assigned tasksStrong analytical capabilities and process thinkingAbility to work with carriers and service providersMicrosoft Teams enterprise and telephony operations skillsProven ability to work in a virtual team environmentDemonstrate accountability and commitment by preparing decision-making processesHighly motivated, can-do attitude and result orientedStrong team player, experienced in working with virtual and international teamsStrong oral and written communication and presentation skillsWillingness to accept additional responsibilitiesExcellent in English, both written and verbalPreferred skills:Familiarity with Enterprise collaboration technology like Microsoft Teams, O365Working knowledge of networking technologiesWe build breakthroughs togetherSAP innovations help more than 400,000 customers worldwide work together more efficiently
