The Infrastructure Technology Lead Analyst is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.
**Responsibilities**:
- Create complex project plans, perform impact analyses, solve/work high impact problems/projects, and provide resolution to restore services
- Provide Root Cause Analysis (RCA) post restoration of service
- Design testing approaches, complex processes, reporting streams, and assist with the automation of repetitive tasks
- Provide technical/strategic direction to team members
- Review requirement documents, define hardware requirements and update processes and procedures as necessary
- Ensure ongoing compliance with regulatory requirements
- Conduct project related research
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.
**Qualifications**:
- Understanding of how specialization within area contributes to the business and of competitors' products and services
- Ability to develop projects required for design of metrics, analytical tools, benchmarking activities and best practices
- Ability to work with virtual / in-person teams, and work under pressure / to a deadline
- Experience in a Financial Services or large complex and/or global environment preferred
- Effective written and verbal communication skills
- Effective analytic/diagnostic skills
- Ability to communicate technical concepts to non-technical audience
**Education**:
- Bachelor's/University degree, Master's degree preferred
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Desirable experience 5 more years:
**Qualifications**:
**Typical Experience Levels**
- 5+ years' experience supporting Red Hat LINUX 6 + 7
- 5+ years' experience in Perl or ksh scripting.
- 3-5 years hands on experience in object oriented programming
- 1-3 years' experience with Chef
- 1-3 years' experience with CICD technology/automation
- Expert knowledge of TCP/IP, Unix Clustering, SAN technologies (EMC, Hitachi) and OS security.
- Experience of Design, System Tuning & Performance Improvements on distributed systems.
- Expert infrastructure knowledge with at least 6 years' experience in large mission-critical non-stop environments
- Certification in platform technologies
- Ability to effectively mentor engineers
- Executive communication experience
- Must be able to structure, plan and execute strategic initiatives with the right project discipline
- Ability to work effectively with virtual and remote teams
- Excellent troubleshooting and problem management skills in a high pressure environment..
- Very strong written, spoken and presentation communication skills
- Commitment to quality, attention to detail, and continuous improvement.
- Focus on delivery and execution; able to focus on details while seeing big picture
- Experience and ease in interfacing with Senior Management and technical support teams
- Platform automation hands on experience
- Ability to organize and manage many varying priorities.
- Fluent english desirable
**Education**:
- Bachelor's/University degree, Master's degree preferred or equivalent experience
**Stakeholder Management**
- To collaborate with other sector/platform managers to enable best-in-class service
- To be accountable for identifying business platform/sector specific service improvement plans
- To develop relationships with key internal customers to identify emerging needs
**Performance Measures**
- Internal Customer Satisfaction results (as per guidelines)
- Stability of the infrastructure & risk-minimization initiatives
- Identification of architectural/design defects
- Promote highly scalable architecture standards
- SLA adherence
- Tracking and driving cost optimization initiatives
- Publish MIS - exception dashboards etc.
- Cost avoidance - EOL / EOVs analysis etc.
- Project timelines - for special projects undertaken
- **Job Family Group**:
Technology
- **Job Family**:
Infrastructure
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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