.At Udemy, we're on a mission to transform lives through learning. Through our intelligent skills platform and a global community of instructors, we've helped over 70 million learners and 16,000 organizations achieve their goals. Come join us in ensuring everyone, everywhere has access to the skills they need to unlock their potential and create possibilities for themselves and others. About usAt Udemy, we're on a mission to transform lives through learning. Through our intelligent skills platform and a global community of instructors, we've helped over 70 million learners and 16,000 organizations achieve their goals. Come join us in ensuring everyone, everywhere has access to the skills they need to unlock their potential and create possibilities for themselves and others. Product, Design, and EngineeringAbout youYou're passionate about people and are determined to provide our consumers who participate in our research studies with a great experience.You're detail obsessed, insanely organized and love to create order out of chaos.You are a people person and love to interact with those from all different walks of life and provide them with a comfortable experience while they are participating in research with us.You are able to quickly adapt to changing conditions and requirements in an exciting innovative environment.You are great at handling and clarifying ambiguity.You quickly and efficiently get things done and ask the right questions when you hit a roadblock.You are great at managing multiple streams of work at once.You love connecting with people both in person and through digital media.You crave collaborating with innovative researchers, designers, strategists, marketers, product managers and engineers exploring the limits of educational content discovery, subscription and consumption experiences.About this roleAs the Senior Research Operations Manager, you will build and maintain processes around high priority initiatives that enable the research team to scale and have more impact across the company. You will partner strategically with the Head of Research, IC researchers, and stakeholders in marketing, product, design and other XFN teams around processes related to participant recruitment, agency and vendor management, and developing an effective ecosystem of research tools.What you'll be doingBe the go-to person for recruiting of participants for user research at Udemy.Manage the recruitment process of research participants for research studies happening at Udemy, consumer homes and offices, or other places consumers might enjoy interacting with Udemy.Continually improve and perfect our recruiting efforts so we get the best participants possible for research.Manage a calendar and intake process for user research studies happening across Udemy.Make sure participants are taken care of while they are with us.Coordinate with research, design and product team members to make sure research studies progress smoothly