.**Company Overview**Particle is the only end-to-end IoT platform that combines software, hardware, and connectivity as an integrated solution that ensures their customers' IoT products are reliable, scalable, and secure. Particle works with thousands of companies ranging from traditional manufacturers to fast-growing startups including Jacuzzi, Continental Tires, Watsco, Shifted Energy, Anderson EV, and Opti. As a venture-backed company, Particle is supported by world-class investors and boasts the largest developer community in the IoT industry, with nearly 200,000 developers and engineers in more than 170 countries. We value diversity in our developer community, business, and organization, and commit to a continued effort in making an inclusive and equitable environment for all.Investment in our people is critical to who we are as a company. From extensive onboarding to 360 feedback, and a professional development stipend**,* you'll have the tools to navigate your own success from the start. From there, you'll work with your manager to create your own growth path and get the coaching needed to achieve it. We are headquartered in San Francisco and have offices in Shenzhen, Dongguan, Minneapolis, Boston, and remote hubs across the globe. **We provide: *- Benefits to take care of your physical, emotional, and mental well-being- Stock options- Flexible and open vacation policy- Work from home stipend- A robust wellness program including individual, personalized coaching**Position Overview**As a Senior UX Designer focused on Customer Experience, you will collaborate with Marketing and Engineers bringing a critical as well as intuitive eye to go beyond the surface when uncovering customer needs and finding solutions for them. You will design accessible, intuitive and desirable enterprise interfaces and experiences that support our customers throughout their decision, purchasing and support journeys at Particle.**You will**:- Participate in Discovery- Identify customer experience improvement opportunities by conducting design research alongside Marketing and Product leads as well as collecting quantitative and qualitative information from internal teams- Ideate with the Marketing team to turn customer needs and opportunities into customer-centric concepts