.About the teamThe Experience Research team sits within a multidisciplinary team of researchers, Zillow Research & Insights (ZRI), which includes Customer and Partner Insights Strategists, UX Researchers, Behavioral Scientists, and Population Scientists. We all play a significant role within the greater product and marketing organizations. ZRI sits within Zillow Experience Design (ZxD), a fast-paced, collaborative, and driven product design team. We're a tight-knit, fun-loving, and upbeat group.We build useful, usable, and innovative experiences for Zillow customers. These experiences live across web, mobile, and internal software platforms.Our team cares deeply about solving problems for real people – customers, co-workers, and everyone else. We seek to make everything a little better than we found it.About the roleAs a senior UX researcher for the Zillow Home Loans user research team, you're responsible for driving research and design strategy to craft phenomenal customer experiences. You'll provide our data-hungry team with meaningful customer insights and work with designers to evaluate experience outcomes. Our mission is to make Zillow the most-loved place to discover, buy, sell, or rent a home.You will get to:Apply appropriate research methods (qual and quant) to investigate and tackle ambitious customer problems.Synthesize and frame customer needs to guide product strategy and innovation.Advocate for customer needs throughout the design process and ensure they align with business initiatives.Work closely with marketers, designers, product managers, and engineers.Propose, test, and evaluate ideas that improve Zillow customer experiences.Lead research activities like user interviews, contextual inquiry, quantitative surveys, diary studies, co-design sessions, concept evaluation, and usability testing.Measure the success of products and how they improve customer experiences.Present research insights and regularly engage with partners.Lead multiple projects independently, prioritize business objectives, and deliver high-quality work on time.Contribute, learn, grow, and have fun.This role has been categorized as a teleworker position. Teleworkers do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any part of Mexico, but preferably in Mexico City, as we would encourage attendance for occasional in-office events.In addition to a competitive base salary and benefits, this position is also eligible for equity awards based on factors such as experience, performance, and location.Who you areStrong communicator with excellent collaboration skills.Have 5–7 years as a user researcher or similar role conducting primary research with consumers and/or in B2B settings.Experienced in working optimally with diverse, cross-functional product teams to guide strategic decisions
