.Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.Title and SummarySenior Vice President, Customer Solutions CenterOverviewThe Customer Solutions Center is a structure which brings together product and sales resources in an agile form. It is the housing for all Mastercard capabilities in a geography, and it aims to drive Mastercard growth and revenue by creating and selling compelling data-driven, scalable needs-based solutions to new and existing customers by tapping into Mastercard's extensive toolbox of products and services offerings. The Customer Solutions Center Lead is a very strategic as well as an execution-driven role who understands market, segments and customer needs, translates market strategy into solutions for the frontline teams, coordinates efficient resourcing against priorities and enables knowledge sharing.Key Responsibilities:Enable market strategyUnderstands overall market strategy, industry trends, and customer needs for all segments in a given geography.Works with division/market president to prioritize opportunities.Empowers AMs and BDs to farm and hunt. Supports account planning, opportunity identification, and solutioning for frontline sales.Meets customers to support important pitches and understand their needs.Monitors utilization of products and platforms by our customers and takes actions accordingly.Enable knowledge and best practice sharingProvides market intelligence and requirements to regional Product Management and Product Development teams along with their associated product specialists.Understands new products & capabilities working together with solution specialists to ensure that information is shared and utilized across all customer solutions center resources.Helps market development/segment heads with market intelligence and insights on demand for specific solutions across their segments.Shares best practices with other CSCs within and across the region to drive better customer experience and more relevant solutions.Leverage Mastercard capabilities to translate market strategy into solutionsResponsible for compiling solutions to deliver meaningful value for MA customer base.Manages the capacity and focus of the Solution Architects (SA), Technical Architects (TA), and Solution Specialists (SS) within the Customer Solutions Center (CSC) to ensure that each prioritized opportunity gets the right level of support it requires