JOB ROLE SUMMARY:
Delivering functional Workday HCM Management solutions (Customizations, Workflows, Process Improvement, Business Analysis, Stakeholder Engagement).
Provide day-to-day Workday financials support requests and incidents.
Cross-functional engagement within the Finance, HR and Payroll functions as well as Integration and Data Services teams.
DUTIES AND RESPONSIBILITIES:
- Communicate with business partners and document their Workday Support issues
- Log Workday Support Desk tickets and coordinate their resolution
- Workday HCMs Administration and Maintenance
- Modify and create Workday Reports
- Workday Business Process Configuration
- Research issues in Workday Community
- Log and Manage Workday Brainstorm requests for new features and functionality
- Log and Manage issues with Workday Customer Care
- Track new features in Workday Update releases, and understand impact to Acxiom's business processes
- Work with Business Process Owner to develop and step through test scripts to evaluate new releases of Workday
- Develop and document procedures for business processes
- Document policies and procedures for Workday support tasks
- Workday Upgrades/New Features Management
- Support IT SOX Audit requests, as they relate to Workday HCM ERP System
ADDITIONAL SKILLS:
- A customer driven approach and good customer management skills
- Ability to work autonomously and under pressure
- Ability to multi-task, be highly organized, and work independently
- Workday HCMs Competencies
- Modify and create Workday Security Roles and Assignment
- Good written, verbal, interpersonal, presentation skills
- Ability to communicate among technical and non-technical employees, and process orientation skills
WHAT YOU WILL NEED:
- 3 - 5 years' Workday HCM Competencies with a seasoned tenant (preferably in Recruiting and/or Compensation Modules)
- 2+ years' Experience with HCM report writing
- A customer driven approach and good customer management skills
- Ability to multi-task, be highly organized, and work independently
- Ability to communicate among technical and non-technical employees, and process orientation skills
- Strong English Communication Skills both verbally and non-verbally
- Familiar with Agile and ITIL concepts
- Proficient in Excel
Primary Locations:
Mexico City
Additional Locations (if applicable):