.At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. XM Success Senior Consultant - LATAM Enterprise Why We Have This Role The XM Success Team is at the heart of Qualtrics. From the initial onboarding to ongoing adoption, we assist customers throughout their lifecycle, helping them unlock the most value from our products and services. We understand their goals and, as trusted advisors, will help them deliver on their business objectives and recommend solutions to the challenges they face. We are looking for scrappy individuals to join our team and have a huge impact on customer retention and expansion. How You'll Find SuccessLearn and leverage a market-leading product and understand the complexities of our solutionFlexible and adaptable - You enjoy working in a fast pace, high growth environmentHighly communicative and influence effectively, creating trust at the team level How You'll GrowDevelop and leverage deep Qualtrics product knowledge to drive customer program maturity, platform adoption, and expansion opportunities.Develop and implement standard XM methodologies across a variety of use cases and industry verticalsDevelop cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among our customers Things You'll DoServe as the long-term customer relationship manager and product expert to mature, renew, and expand XM programs throughout the life of the partnershipWork with customers to define and document stakeholder's business requirements, understand key business challenges and develop the customer's vision into a value-based solution.Build and maintain multi-level client stakeholder relationships to ensure customer health and to drive expansion within existing accounts as program needs mature from the delivery of our key offerings.Provide polished and timely client communication and responsive follow-through on all issues, actions, and escalations
