.Senior UX Content DesignerAre you someone who loves the challenge of turning complex products, problems and constraints into elegant solutions that meet users' needs?If yes, we are looking for you!Join our new Global Design organization as we work to transform Thomson Reuters software products into market-leading cloud applications and further develop our digital landscape.We are moving fast, are customer obsessed and are re-imagining our business by focusing on the unique needs of individual industries and users.About the roleIn this opportunity as a Senior UX Content Designer, you will:Drive end-to-end UXC solutions within our product or digital space.Help define users' needs/problems and influence the overall solution with UXCD approach.Mentor/coach Junior and Mid UXCD resources.Execute efficiently, effectively, and independently; addressing any issues that arise.Work in sometimes ambiguous spaces and use data and foundational UX knowledge to influence decisions and problem solve.Think critically not just about the right words for an experience, but about the right experience for words.Demonstrate the critical influence of words and visual language across design, research, product, and development teams.Help educate the organization about the importance of UX content/design/research-thinking habits and the impact of cross-team engagement on user experience outcomes.Help build foundational processes, standards, metrics definition, and engagement protocols that facilitate top-value partnerships across UX, product, and development teams.Extend UX content writing skills into UX content organization through design system, mapping, taxonomy thinking and outputs.Participate in content strategy efforts, such as:Auditing product lines or digital experiences for areas of UX content opportunity.Defining and evolving voice and tone elements for both disparate and experientially connected products.Helping team members and partners align to processes around road mapping, asset storage, design system, and work management tools.Identifying gaps and their solutions within and across team processes.Leading empathy/content/feature mapping and other discovery/sprint planning exercises in partnership with UX design and research.Prepare work for and lead cross-content/cross-UX ideation workshops and training sessions.Be customer obsessed and advocate for customers during product prioritization.Have a growth mindset by thriving on challenges and viewing failures as a springboard for growth.About youYou're a fit for the role if your background includes:Bachelor's degree in writing, marketing, communications, or related field.5+ years progressive professional experience including combined years of UX writing/content design, including some for a complex software product offering (cloud, app, or web).Detail-oriented excellence, able to ensure consistent, considered outputs internally and for customers