**We help the world run better**
**Meet the team**
SAP Enterprise Cloud Service is a public and private cloud managed services provider. Within ECS Technical Operations, Server Management unit is responsible for 24x7 infrastructure support and services along with adopting the newer technology and automation to ease the day-to-day operations. The Server Management unit is:
- Current team size of 22 people
- Global team spread across Mexico and India
- Diverse and different level of expertise in the team
- Combination of Technical and Operational delivery experts
**What you'll do**
SAP Enterprise Cloud Service is a public and private cloud managed services provider. Within ECS Technical Operations, Server Management unit is responsible for 24x7 infrastructure support and services along with adopting the newer technology and automation to ease the day-to-day operations.
As **Operations specialis**t you are responsible for:
- Ensuring Day to Day quality service delivery
- Defining and tracking various service KPI and SLA's
- Deescalating the running escalations
- Working towards automating various day to day operational tasks
- Planning, setup, implementation, and operation of SAP technologies achieving ambitious SLA
- MIS reporting
- Handling the OnCall duty and weekend support
- Able to coordinate and orchestrate the work between the teams.
- Strong collaboration with other units within and outside Enterprise Cloud Service units
**What you bring**
**Preferred skills**:
- 8+ year work experience in server and Linux administration
- 3+ years' experience in service delivery in global teams
- Familiar with ITIL concepts of Service Management, Incident Management and Root Cause Analysis
- Working experience in Hyperscalers: Azure, AWS or GCP
- Strong knowledge in Container concept
- Managing of multiple activities requiring cross team coordination
- Management of partner support via KPI tracking
**Nice to have**:
- Certified in at least one Hyperscalers solution: Azure, AWS or GCP
- ITIL Certification
- Project management experience
- Able to communicate successfully at different levels of the organization.
**We build breakthroughs together**
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID: 386775 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
