.Join a team of the top 1%.We believe in attracting and retaining the brightest technical minds from diverse backgrounds and nationalities to come together and create an enriched pool of global talent. Recognized as one of North America's fastest-growing companies, we aim to attract people who are passionate about technology and creating a real impact while working in collaborative environment with the latest technologies.Location: Nearshore - Mexico, Brazil, Costa Rica, Argentina, Chile, Columbia**Essential Duties and Responsibilities**:- Provide detection and response to system events and incidents within the network- Analyze system events and incidents; mitigate events- Analyze potential vulnerability points- Monitor workflows in batch job scheduling system or database integration tool based on customer requirements- Deploy new code to external website; triages, troubleshoot, resolve or escalate issues- Coordinate issue resolution and communication for system events and incidents outside traditional business hours- Identify system / business process affected by outages; determines impact;update information in database- Provide Service Desk support outside traditional business hours- Stay current on the latest industry technologies, trends and strategies relating to system event management and services- Initiate and coordinate conference bridges used for troubleshooting system issues during off hours. Ensure that all appropriate parties are notified and included- Follow Incident Management Procedures and assists with Customer Communication for High Priority issues affecting the enterprise- Complete work in a timely and accurate manner while providing exceptional customer service- Other duties as assigned**Qualifications**:- Working knowledge of operating systems (Windows, Linux, VMWare) and server storage concepts (SAN principles, high availability and clustering) is necessary.- Working knowledge of WANs, LANs, routing protocols, SNMP, Internet Protocol Suites and Cisco networking equipment is preferred. Experience with HP Business Service Management software, HP Operations Manager, and HP Sitescope is preferred.- SAP troubleshooting experience is beneficial.- Knowledge of Change Management and Incident Management terms, procedures and objectives is preferred; ITIL preferred.- Problem management skills, with the ability to perform root cause analysis to proactively identify problems and prevent future incidents are needed.- Knowledge of Hybris and AWS preferred.- Ability to build business relationships across departments and at all levels of the organization is essential.- The ability to work both independently and within a team is necessary.- Attention to detail with the ability to learn and adapt quickly is vital.- Ability to respond to different organizational situations while maintaining a positive and friendly attitude is necessary.- This position requires excellent communication and interpersonal skills