.Job description With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it.
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****Who are the key relationships for this role**:IT Leadership Genpact and Partner, Tower Leads Infrastructure, IT Transition / Solutioning, ETO, IT support groups**What are the minimum prior qualifications to be an applicant for this role**:**What are the key initiatives & challenges facing this role in the next six months to three years**:This role contributes to the success of the EC vertical by adding more teeth and power to our current group and ensure we work closely with all the global teams**Key Roles and Responsibilities**- Technical on Compute solutions like MS AD, Servers- Bring Industry best practices to ensure operational stability- Work on Service improvement projects across in partnership with internal and partner teams- Explore opportunities to optimize the resources**Specific competences ( Essential)**- Should have good understanding with extensive hands-on experience on Active Directory Services, Servers Setup, Virtualization and Backups.- Provide Lead technical support on all, including complex compute issues - liaising with customer representatives or vendors and supporting/directing other support staff where appropriate.
This will include the support of new and existing products that come under the responsibility of the team- Have the ability to maintain a lab environment for training, testing of new services and support of customers.- IT Management Solutions like SCCM, Tanium.- Should have good understanding about operating systems Windows/Linux based systems- Handle both re-active (customer call) and pro-active (monitoring) incidents.- Ability to work in a virtual team environment.- Ability to work with multiple teams with multi-geo distribution in multiple countries- Involved in problem management as the owner of the technical resolution Change management.- Handle standard change request, according to our change control and risk review process.
**Specific competences (Desirable)**- Windows Server 2016/2019- VMware- NetBackup Software- SAN/NAS managementTipo de puesto: Tiempo completo, Por tiempo indeterminadoHorario:- Lunes a viernes- Turno de 8 horasPrestaciones:- Aumentos salariales- Ayuda o servicio de transporte- Caja de ahorro- Programa de referidos- Seguro de gastos médicos mayores- Seguro de vida- Trabajo desde casa- Vacaciones adicionales o permisos con goce de sueldo- Vales de despensaTipos de compensaciones:- Bono anual- Bono de asistencia- Bono de puntualidadPuede trasladarse/mudarse:- 32414, Juárez, Chih