**Querétaro**:
**Service Agent Analyst**: As a successful family-owned company on a path to global growth, the Brose Group offers challenging responsibilities and exciting career opportunities to performance-driven, skilled specialists with solid professional knowledge and proven career expertise who wish to contribute to our company's success.
**Your tasks**:
- Maintain customer specific database systems and Brose SAP systems (Sales Orders, Delivery Notes, Invoicing/shipments, ISP, etc ) - is expert in customer poral usage
- Support annual sales planning strategy by updating the details of future business projections into our database (ISP, MID).
- Follows up open invoices/payments in alignment with Account Manager and Finance
- Manages OEM Tooling Invoicing in alignment with Account Manager and according to Brose standards - organize invoices, asset tags and photos for audit, prepare customer documents, follow up with customer
- Records Management - Customer contracts (Tooling / Pc Price / Prototype)
- Manages commercial change management documentation between customer and Brose, incl. GECOS, SAP, customer change management system - tracks and closes open topics
- Assist Account Managers with new business proposals, develop and prepare quotations for new and service business, market analysis, benchmarking, presentations
- Manages directed parts pricing and change management process (GECOS/customer process) in alignment with purchasing and Account Manager - including potential alignment with customer and Brose finance
- Builds and maintains customers relationships at various levels of the customer's organization, some travel may be required
- Prepares monthly reports for business updates. (SAP, Forecast, etc..)
**Your Profile**:
- 2-year Associate degree in Business or Technical program or 3-5 year in Industrial support function.
- English fluent
- Excel & SAP (Desirable)
**We offer you a modern working environment with our Brose working world**: