**Your Job**This role will be responsible to provide inquiry and transactional support to all employees, managers, and consumers in your region.**Our Team**Be at the forefront of innovation. As Koch Industries' global business partner, we're a think tank of problem-solvers and idea-makers who are transforming work life for 122,000 employees around the globe. We create solutions spanning technology, human resources, finance, project management and anything else our businesses need. With major offices located in India, Mexico, Poland and the United States, join us and see how far your career can take you.**What You Will Do- Facilitate learning and change management processes by guiding our consumers through these new tools and technologies.- Provide exceptional consumer experience while resolving customer questions and troubleshooting issues.- Responsible for incoming cases and calls.- Collaborate with other KBS business units & third-party providers (vendors) to research and solve more complex or technical cases.**Who You Are**- Associate degree or higher or have completed of a minimum of two years of college.- Fluency in English required.- A minimum of two years of experience working in a professional environment preferred working in a shared service center for HR, IT or other customer transactions and/or inquiries, remote customer service, ticket / issues resolution.**What Will Put You Ahead**- Responsible for incoming cases and calls using state-of-art telephony technology and HR and IT Case & Knowledge Management tools, which include chat functionality.- Be able to provide HR and IT inquiry and transactional support to all employees, managers, and the HR and IT community (our consumers).**Who We Are**As a Koch company, Koch Global Services (KGS) creates solutions spanning technology, human resources, finance, project management and anything else our businesses need. With locations in India, Mexico, Poland and the United States, our employees have the opportunity to make a global impact.At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.