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**Responsibilities**:- Supervises a team of primarily entry and intermediate Technicians / Business Support employees, with flexibility to determine how assignments are completed (e.G., objectives and approaches to completing work).- Sets day-to-day goals and objectives for team members.- Prepares, updates and monitors performance metrics to ensure business objectives are achieved.- Performs capacity planning of staff and resources to support input variations, adjusting and performing recovery plans.- Participate in hiring process of new employees, transfers, promotions, salary actions and terminations.- Support project management based on business needs; may be required to support other duties/functions within the company.- Actively participate in initiatives for Root Cause/Corrective Actions using Quality tools and support.- Actively participate in obtaining Quality and Regulatory Certifications.- Review and implement technical, process and regulatory documentation changes; creates or updates procedures as required.- Coordinates or provide technicians with theorical and on the job trainings, performing systematic reviews and adjustments of the plan.- Design, discuss, and implement employees' development plans.- Participates in technical meeting with service requestors.- Assist with new business development.- Ensures continuous improvement of Technical Service processes for maximum effectiveness and efficiency, leading and coordinating with other departments as required.- Schedules resources to ensure cost effectiveness and coordination of activities.- Performs and assist in the management of budget, staffing and or business/operations results.- Supervises, promote actions and presents topics related to Environment, Safety & Health.- Ensure employees follow the organization's policies and procedures.- Attend and have participation in group meetings, teleconferences and/or training required.
**Basic Qualifications**:- Advanced degree and 3 years of prior relevant experience OR an Bachelor's degree and 5 years of prior relevant experience.- Must have fluent English communication (Bilingual).- Experience with advance Microsoft Excel.- Excellent communication, leadership, teamwork and presentation skills.
**Preferred Qualifications**:- Knowledgeable in electronic.- Knowledge of MRO regulatory certifications.- SAP experienceCollins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry.
Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.Our Avionics team advances flight deck solutions, airborne communications, vision systems, sensors and fire protection for commercial and military customers around the world