The Service Coordinator occupies an important position in the execution of service projects and activities related to Turbocharger service repair in the marine and power generation field in Mexico.
You will be coordinating and planning the provision of necessary resources, spare parts, and logistics for on-site service jobs, ensuring that the process is seamless, from quotation to invoicing and cash collection.
In this role you will act as the key point of contact for the customer during the execution of a service job, optimizing customer satisfaction by meeting all obligations and requirements while complying with Health, Safety & Environment requirements.
**Responsibilities**:
- Building sustainable customer relationships to ensure local client growth, satisfaction, and retention and utilizing feedback to drive the development of processes and practice.
- Regularly reviewing the scope of work to ensure that all parties fulfill their contractual obligations, particularly regarding claims and changes.
- Managing all required reporting and documentation and overseeing the timely registration of necessary data in the system.
- Working with other Accelleron units and teams to harmonize service activities and maximize service sales at every opportunity.
- Identifying key improvement opportunities in products, services, and processes, and disseminating the findings.
Your background
- 2 years of experience in the marine or power generation field, working as a service engineer.
- Sound knowledge of and hands-on experience in servicing, maintaining, commissioning, and repairing heavy marine or power generation equipment.
- Knowledge of SAP or similar ERP systems.
- The ability to spend approximately 10 to 20 days traveling to domestic locations in Mexico or the United States.
- Proven leadership skills, with a collaborative, solution-focused approach.
- Strong written and spoken communication skills.
- Proficiency in Spanish and English is a must.
- Mexican driver's license is valid.
Your benefits
- Attractive compensation & benefits.
- Employee Assistance Program.
- Global parental leave program.
- Flexible working models.