Application Deadline: As soon as possible- Workplace: Onsite Position- Location: Apodaca, MX, N.L. 66600- Contract Type: Full-Time- Employment type: RegularAre you a skilled organized person who works well in a fast-paced environment? If yes, then we want you to join our team as a Service Coordinator at Grundfos!
Have you heard about Grundfos? As a global leader in advanced pump solutions and water technology, we are committed to creating innovative and sustainable solutions to improve the quality of life for people all around the world. Our mission includes creating impactful results through our offerings, and we are in search of people who share our zeal for distinction and impactful contribution.
**What is the job about?**
As a Service Coordinator at Grundfos, you'll be an essential part of our team, connecting with customers and ensuring that their needs are met efficiently and effectively. You'll use your professional knowledge to build trust with both customers and service staff, keeping them informed about on-site work and coordinating service operations and site visits. Along the way, you'll also be handling customer requests such as phone calls and orders, as well as preparing basic quotations. Through forward-thinking actions and clear, effective dialogue, you will contribute significantly to upholding the quality service that our customers trust and value.
**Your main responsibilities**:
- Coordinate and schedule service operations (using Service Management System).
- Liaise and build trust with customers, service staff, contractors (Authorized Service Partners) regarding any scope of on-site work, including Health &Safety aspects.
- Organize travels and site visits.
- Handle customer requests (phone calls, orders etc.) and prepare simple quotations.
- Enter credit memos, returns and warrant credits.
- Coordinate return of defective material from customers, distributors and service centers.
- Assist in implementing plans, policies and projects
**Your background**
We imagine that you have:
- Bachelor's degree in administration and most likely to have 2-3 years of relevant work experience before entering level.
- Experience implementing well-defined processes within the service environment.
- Ability to participate in work with processes or projects.
- Ability to participate in a well-defined business process within the service environment.
- Ability influence others and follow processes.
- Knowledge of best practices and relevant practices, systems in the service environment.
**What's in it for you?**
What are your goals? Here at Grundfos it's our mission to ensure you develop and fulfil your aspirations, both career and personal. We are guided by our six core values, and you'll find that your fresh ideas will be welcomed and make a difference in everything from local to large-scale global projects. You'll encounter colleagues from all over the world both as part of your daily work, supporting and all the while broadening each other's cultural horizons.
In addition, your day-to-day benefits include:
- Flexible working hours; home office possibility and equipment; up to 3 days' paid leave for volunteering
- Annual bonuses, parental support, internal well-being consultants and programmes, engaging team buildings
- Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly
- Long-term career development with regular dialogue, as well as continuous learning and development opportunities.
**Do you want to learn more?**
If this job sounds appealing, please send your resume by clicking "Apply".
To dig deeper into the Grundfos universe, follow us on LinkedIn or Youtube, and to get to know some of your future colleagues and why they love working at Grundfos, check out Meet our people.
**We look forward to hearing from you.**
**About Grundfos**
Grundfos is one of the world's leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world's water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.
**An inclusive team**
If you like the look of this job and know you can bring your skills to contribute to our purpose, please apply. We need and welcome professional people from all corners - however you identify and whatever your background is.