.Country: Mexico Location: LOC5001: Carrier - Plant A, Galeana 469 Ote, Santa Catarina, 66350 Mexico Flexible worX: Remote work 20-25% Profile: Individual contributor. Work schedule: 7:00 - 16:00 hrs, Mon - Fri. ABOUT THE ROLE Reporting into Global Application Operations, the AMER Regional Application Operations Manager is responsible for ensuring the stability, availability, and performance of all AMER region-specific digital platforms. This includes overseeing the management of partners and vendors to provide the best digital experiences for customers and internal stakeholders based on the Business Unit(s) requirements. The role governs all processes and procedures that deliver change to these platforms, focusing on minimizing incidents, reducing operational risks, and ensuring the agility required to support strategic goals. This role is critical in bridging the gap between business needs and Application service capabilities, ensuring efficient and high-quality service delivery, and proactively addressing any issues that arise. The AMER Regional Application Operations Manager will focus on ensuring customer satisfaction, maintaining operational performance, and improving service delivery processes while aligning with the organization's strategic objectives, offering insights into supplier performance ensuring a proactive approach to issue resolution. COMPETENCIES: Strong relationship management skills, with a focus on collaboration and partnership with vendors and stakeholders. Ability to drive performance and accountability among service providers. Excellent problem-solving and decision-making skills with a focus on operational excellence. Critical thinking and problem-solving abilities. Broad technical proficiency across ERPs, CRMs, and digital platforms. Ability to drive creative and effective solutions for complex challenges. Excellent oral and written communication skills with the ability to engage with all organizational levels. RESPONSIBILITIES: Lead and guide vendor teams to ensure optimal support levels and cost-efficient operations. Serve as the main point of contact between the organization and its service providers, ensuring all SLAs (Service Level Agreements) are met. Enhance operational management systems, processes, and best practices. Collaborate with relevant Business Unit stakeholders on daily operational activities across various domains, including Finance, HR, Digital, Marketing, and Process Improvement. Lead AMER application service delivery, provide performance metrics, and drive continuous process improvements. Monitor and improve AMS performance, ensuring timely tracking and proactive responses to potential issues. Report on application management performance specific to the Business Unit(s) in the AMER region. Work closely with vendors to ensure appropriate staffing levels and resource optimization