.**Travelport is a place of opportunity. It's our incredible team that makes our company great - our people drive our winning culture.****What's Travelport?****Travelport is a worldwide travel retail platform. Our next-generation marketplace connects buyers and sellers that share our passion for delivering exceptional travel experiences. Unconflicted and independent, we are reinventing a simpler future for travel's complex ecosystem.****What does a great API Support Analyst do?**As an **API Support Analyst **, you'll be joining a team that's responsible for delivering truly innovative solutions that impacts our many customers and travelers around the world.**This role requires extensive collaboration to ensure integration of content and prioritization across many initiatives.****Responsibilities**:- Provide first level triage of functional, operational, procedural and technical expertise for Travelport API products.- Provide API product and onboarding support to internal and external organizations.- Maintain an up to date understanding of operational and strategic API product support requirements.- Support fault analysis to identify trends of API product and functional problems reported.- Engage in crisis and escalation activities for API product and functional issues as required.- Identify opportunities to streamline product support processes and supplement/acquire product support knowledge across the team; recommending solutions as appropriate.- Represent API Support with project teams to ensure that API knowledge is provided, thus ensuring effective support for new products and enhancements.- Maintain an up to date knowledge of operational standards, help desk methodologies, technical trends and innovations in the industry.- Build and develop a professional and productive working relationship with the Commercial, Product and Technology teams to ensure a comprehensive understanding of the functionality, purpose, utilization and support of API products and functions.- Expected to demonstrate customer focus and passion for troubleshooting customer issues.- Expected to be largely independent, demonstrating solid judgement and decision making.- Required to work within a complex and continuously changing environment; be able to organize multiple concurrent tasks and manage changing priorities.- Expected to demonstrate excellent and sensitive verbal and written communication skills, particularly with external customers and their internal representatives.- Be able to retain a calm and logical approach to tasks in a stressful or time constrained situation.- Must have an excellent understanding of the external environment of the travel industry and a sound knowledge of the Travelport business.**What we look for/who would prosper in this role?**- Bachelor's Degree level in a technical field desirable; e.G. computer science.-3 - 5 years of relevant technical experience preferred.- Experience of working with travel technology is beneficial