.Overview:**Role Purpose**- The purpose of the role is to ensure excellent customer servicedelivery of all technology solutions and products to clients, througheffective project management, service metrics tracking, budgetmanagement, issue resolution, optimal resource allocation, andmaintenance of a skilled team of all delivery resources for the client_**Do**- ** Oversee and manage service delivery by meeting allcontractual/ SLA commitments**- _Contract compliance & adherence _- Ensure all SLA parameters are met in the account- Review and drive appropriate actions/ systemic changes on internaland external audit findings to ensure no major non-compliances are cited- Monitor and review all projects in the account on various deliveryparameters to ensure quality delivery as per budget and timelines- Ensure that the service credits, performance incentives, penalty andpenalty waivers are incorporated in the invoices- _ Delivery governance across the accounts/projects _- Lead delivery teams to understand customer goals and key performancemetrics and their thresholds for each project- Ensure that the project performance parameters stay green for allaccounts- Monitor and review delivery dashboards/ MIS across accounts to trackprogress, forecast performance and identify potential red flags- Participate and share account performance across operational,quality and fulfillment parameters with internal/external stakeholders& senior leadership- Ensure regular invoicing as per the contract terms and condition andperformance- _ Technical and/or Operational Issue Resolution_- Manage and resolve complex project escalations, potential risks orearly warning signs on project delivery to eliminate any revenue leakage- Acts as an advisor to service delivery managers to meet schedules orresolve technical or operational problems on a daily basis- Acts as point of escalation for issues not resolvable by the servicelines