RH: Vicente Ramirez
Location: Aguascalientes
Position: Service Delivery Manager
What you'll do?
1. Client Relationship Management:
- Serve as the main point of contact for clients, maintaining strong relationships and ensuring consistent and clear communication.
- Collaborate closely with the client to understand their needs, manage expectations, and identify opportunities for improvement in service delivery.
- Proactively address client concerns and resolve any issues to prevent dissatisfaction or escalations.
- Demand Fulfillment:
- Work with clients to anticipate resource needs and coordinate with internal teams to fulfill these demands efficiently.
- Collaborate with internal Practices and other Support Functions to ensure resources align with client requirements and deliverables.
- Performance Oversight:
- Engage with consultants regularly to monitor their performance and address any potential issues that may impact client satisfaction.
- Provide support and guidance to consultants to ensure they meet or exceed performance expectations and maintain alignment with client needs.
- Cross-functional Collaboration:
- Coordinate with internal departments, including Practice Leads and Support Functions, to maintain high-quality service delivery and meet client demands.
- Work closely with other Company Entities to ensure seamless and integrated service offerings for the client.
Qualifications:
- Languages: Fluency in both English and Spanish is mandatory.
- Experience: 10+ years in service delivery or account management roles, ideally within the technology or consulting sectors.
What you'll bring:
- Strong interpersonal and communication skills.
- Excellent problem-solving abilities and a proactive approach to client management.
- Experience working with cross-functional teams to meet complex client needs.
Soft skills: Work Under Pressure, Quality at Work, Results Oriented.
What can YOU expect in a career with Capgemini?
- Working in a team environment, Consultants will focus on the analysis, design, and development of technology-based solutions for Capgemini's clients.
- You will work alongside technical, functional, and industry specialists to assist with the development, implementation, and integration of innovative system solutions.
- You will contribute to client satisfaction by providing timely and responsive value-added services and work products.
- Capgemini offers a competitive compensation and benefits package.
- Headquartered in Paris, France, Capgemini has a presence of more than 340 thousand professionals in Mexico distributed among 3 sites located in Mexico City, Monterrey,
and Aguascalientes.
- Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore, its worldwide delivery model.
You will love this job because
- Capgemini focuses on giving each new hire a YOU-nique experience through our recruitment process and onboarding program, as well as by helping you to build your own career and professional skills foundation.
- Capgemini provides a collaborative environment that embodies and holds the following stated values close to heart: Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun.
- Capgemini cultivates an atmosphere for development that enables YOU to be hands-on, planning for your growth, both horizontally and vertically.
"At Capgemini Mexico,
we aim to attract the best talent and are committed to creating a diverse and inclusive work environment, so there is no discrimination based on race, sex, sexual orientation, gender identity or expression, or any other characteristic of a person. All applications welcome and will be considered based on merit against the job and/or experience for the position."
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