.RH: Vicente Ramirez Location: Aguascalientes Position: Service Delivery Manager What you'll do? Client Relationship Management:Serve as the main point of contact for clients, maintaining strong relationships and ensuring consistent and clear communication.Collaborate closely with the client to understand their needs, manage expectations, and identify opportunities for improvement in service delivery.Proactively address client concerns and resolve any issues to prevent dissatisfaction or escalations.Demand Fulfillment:Work with clients to anticipate resource needs and coordinate with internal teams to fulfill these demands efficiently.Collaborate with internal Practices and other Support Functions to ensure resources align with client requirements and deliverables.Performance Oversight:Engage with consultants regularly to monitor their performance and address any potential issues that may impact client satisfaction.Provide support and guidance to consultants to ensure they meet or exceed performance expectations and maintain alignment with client needs.Cross-functional Collaboration:Coordinate with internal departments, including Practice Leads and Support Functions, to maintain high-quality service delivery and meet client demands.Work closely with other Company Entities to ensure seamless and integrated service offerings for the client.Qualifications: Languages: Fluency in both English and Spanish is mandatory.Experience: 10+ years in service delivery or account management roles, ideally within the technology or consulting sectors.What you'll bring: Strong interpersonal and communication skills.Excellent problem-solving abilities and a proactive approach to client management.Experience working with cross-functional teams to meet complex client needs.Soft skills: Work Under Pressure, Quality at Work, Results Oriented.What can YOU expect in a career with Capgemini? Working in a team environment, Consultants will focus on the analysis, design, and development of technology-based solutions for Capgemini's clients.You will work alongside technical, functional, and industry specialists to assist with the development, implementation, and integration of innovative system solutions.You will contribute to client satisfaction by providing timely and responsive value-added services and work products.Capgemini offers a competitive compensation and benefits package.Headquartered in Paris, France, Capgemini has a presence of more than 340 thousand professionals in Mexico distributed among 3 sites located in Mexico City, Monterrey, and Aguascalientes.Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore, its worldwide delivery model.You will love this job because Capgemini focuses on giving each new hire a YOU-nique experience through our recruitment process and onboarding program, as well as by helping you to build your own career and professional skills foundation