.RH: Vicente RamirezLocation: AguascalientesPosition: Service Delivery ManagerWhat you'll do?Client Relationship Management:Serve as the main point of contact for clients, maintaining strong relationships and ensuring consistent and clear communication.Collaborate closely with the client to understand their needs, manage expectations, and identify opportunities for improvement in service delivery.Proactively address client concerns and resolve any issues to prevent dissatisfaction or escalations.Demand Fulfillment:Work with clients to anticipate resource needs and coordinate with internal teams to fulfill these demands efficiently.Collaborate with internal Practices and other Support Functions to ensure resources align with client requirements and deliverables.Performance Oversight:Engage with consultants regularly to monitor their performance and address any potential issues that may impact client satisfaction.Provide support and guidance to consultants to ensure they meet or exceed performance expectations and maintain alignment with client needs.Cross-functional Collaboration:Coordinate with internal departments, including Practice Leads and Support Functions, to maintain high-quality service delivery and meet client demands.Work closely with other Company Entities to ensure seamless and integrated service offerings for the client.QualificationsLanguages: Fluency in both English and Spanish is mandatory.Experience: 10+ years in service delivery or account management roles, ideally within the technology, consulting.What You'll BringStrong interpersonal and communication skills.Excellent problem-solving abilities and a proactive approach to client management.Experience working with cross-functional teams to meet complex client needs.Soft SkillsWork Under Pressure, Quality at Work, Results Oriented.What can YOU expect in a career with Capgemini?Working in a team environment, Consultants will focus on the analysis, design and development of technology-based solutions for Capgemini's clients.You will work alongside technical, functional and industry specialists to assist with the development, implementation and integration of innovative system solutions including methods, techniques and tools.You will contribute to client satisfaction by providing timely and responsive value-added services and work products.Capgemini offers a competitive compensation and benefits package.Headquartered in Paris, France, Capgemini has a presence of more than 340 thousand professionals in Mexico distributed among 3 sites located in Mexico City, Monterrey and Aguascalientes.
A deeply multicultural organization.Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore, its worldwide delivery model