Service:- Have a clear and deep understanding of the concept of Service and specific types of Services (Managed Service, Shared Service, and etc.); - Manage KPIs' and SLAs'driven type of engagement; - Lead development processes in conformity with EngX, steer architecture and technology solutions; Business:- Focus on various business needs, and what business value the Service provides to a client or consumers; Vision:People and Leadership:- Inspire and lead Teams, to deliver the best Services, and advance EPAM's image of excellence among clients".A Service is a means of delivering value to customers by facilitating outcomes that customers want to achieve without the ownership of specific costs and risks.**Responsibilities**:- Have a clear and deep understanding of the concept of Service and specific types of Services (Managed Service, Shared Service, and etc.)- Manage KPIs' and SLAs' driven type of engagement- Lead development processes in conformity with EngX, steer architecture and technology solutions- Request-driven work that requires constant prioritization and supervision- Quality is controlled via SLAs, misses SLAs may lead to penalties- ITIL, often in combination with Agile- Good knowledge of IT Service Management principles and best practices. Able to transition the service, setup KPIs and SLAs- Understand how to build and run 24x7 setups,including related legislation- Critical to have strong negotiation and change management skills to communicate cost changes due to constant demand fluctuations**We offer**:- Career plan and real growth opportunities- Unlimited access to LinkedIn learning solutions- International Mobility Plan within 25 countries- Constant training, mentoring, online corporate courses, eLearning and more- English classes with a certified teacher- Support for employee's initiatives (Algorithms club, toastmasters, agile club and more)- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)- Flexible work schedule and dress code- Collaborate in a multicultural environment and share best practices from around the globe- Hired directly by EPAM & 100% under payroll- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)- 13 % employee savings fund, capped to the law limit- Grocery coupons- 30 days December bonus- Employee Stock Purchase Plan- 12 vacations days plus 3 floating days- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)- Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more- Monthly non-taxable amount for the electricity and internet bills**Conditions**: Apply